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HOW LONG WILL ORDER PROCESSING TAKE?
Orders typically take up to 2-5 business days to process before being shipped.
During Holidays processing times may take up to 5-7 days.
Please note in limited cases, if you are purchasing an extremely light or heavy item you may be contacted via email and shipping charges can vary.
HOW LONG IS THE SHIPPING TIME?
Transit Times to Australia: 2 - 5 Business days
Transit times to International: 10 - 14 Business days
Average transit times are received in 2 weeks.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements.
While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; delivery issue is the responsibility of the shipping company.
Perth residents can collect their orders directly from us at our Mini Store located in North Beach, WA on notification of Ready for Collection.
WILL I RECEIVE A TRACKING NUMBER?
Each individual order will be shipped and you will be emailed with a tracking number upon shipment.
If for any reason you are not satisfied with your purchase or the piece was damaged during delivery, we will happily provide an exchange within 14 days of the purchased along with your receipt of purchase showing the date.
Your satisfaction with our pieces is purely our number one priority. Please keep in mind that we cannot guarantee replacement for all our jewellery pieces, some items are very rare and are one of a kind pieces. If this is the case, we will do our best to find a beautiful piece that is very similar or we can supply something else suited to your requirements.
Please contact firstname.lastname@example.org to discuss a return or an exchange.
For more information about shipping of our products within Australia or worldwide we would love to chat with you.
For any questions about our products range and returning items to us please see the contact us below for more information.
With love from us at Salty Souls The Collective xx