☾ Payments ☾ Returns ☾ Policies ☾

⟠ Payment methods

image3

Accepted payment methods


We accept all payments listed below. 


  • PayPal   
  • Bank transfer   
  • Credit / Visa & Master card  
  • Amex (1%) fee applies
  • Cash
  • Vouchers

Also see our FAQ for any information or further questions on any products, we would love to hear from all you wandering gypsy souls. 


Please see our below for more information as we promotions frequently.   

 ❀ 

✼ Returns / Refunds

image4

 Exceptions


  • Earrings and pierced items are unable to be returned or due to hygiene reasons.
  • If the items been broken by the customer and it's not a manufacturing issue sadly we cannot be held liable.
  • Returned items must reach us within 14 days of being notified.
  • All returns must include order number. We'll be unable to provide a refund or identify  who it's from. 
  • Return postage is the customers  responsibility, original postage non refundable.
  • All products must be returned in the same purchased packaging and unworn.
  • If you've damaged your item or shows signs of wear, we are unable to accept.
  • Please allow 1-3 business days for refunds to be processed back to you in the same method the order was paid.   

❀ 

⟠ Privacy Policy

image5

Privacy Statement


How we protect your information


We at Salty Souls The Collective maintain administrative, technical and physical safeguards designed to protect the personal information you provide against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use, we take your safety and security very seriously. 


Ensuring that both your personal details and payment information are kept safe and secure.


Please see below to contact us for more information.    

❀ 

❀ FAQ

Frequently asked questions

Can i find Salty Souls The Collective stock in any shops?

We have a home shop located in Scarborough Beach, Western Australia, we are also online, alternatively the list of retail outlets are listed for you below. 

Retail outlets: 

Broody Hen, Fremantle WA



We understand it can be a little tricky when shopping online especially for jewellery!

Please contact us for an appointment to see our mini shop.


Please keep an eye out on this page as we are looking at a few avenues before the end of the year we will keep update on this information. 


 Are your stones real?

All of the beautiful crystals and gem stones we use in our pieces are 100% real, unless it is clearly stated otherwise in the pieces description box. 

 

Will you be restocking "SOLD OUT" items?

Items that are found in the  "sold out" will be back in stock and up online shortly! Item's no longer being stocked will be removed from the salty souls the collective website.  

Please register your interest in the item! 

 

Do you offer free shipping?

Yes! We offer FREE SHIPPING for all orders over $149.00.

 

Can i use multiple discount codes for my order?

Unfortunately, only one discount code can be used per order.


 Accepted payment methods
We accept all payments listed above.                                                                                                ❀ ❀ ❀



❃ WATCH THIS SPACE ❃

Our most frequently asked questions and answered here, so everyone wins. 

Please let us know any questions, and we would love to provide you with the most relevant answers. 

We love our beautiful customers happy and smiling.